FAQ
Questions, answered.
The things researchers ask most — testing, COAs, shipping, and our research-use-only policy. Still need a hand? Reach the team on the contact page.
How do I know these are real peptides?
Every product line is verified by independent, third-party HPLC testing, and each lot ships with its own Certificate of Analysis (COA) stating identity, purity, and CAS number. You can review the COAs on each product page before you order.
Where are they manufactured?
Our products are produced in a cGMP-compliant facility under controlled quality standards, and every lot is third-party tested before it is released.
What does “research use only” mean?
All Indr Labs products are supplied strictly for laboratory research use only (RUO). They are not drugs, supplements, or medical products, and are not for human or veterinary consumption, or for diagnostic or therapeutic use. See our Research-Use-Only Acknowledgment for full details.
Do you provide COAs?
Yes. Every lot includes a third-party Certificate of Analysis documenting identity and purity. COAs are linked on each product page so you can review them before purchasing.
How is my order shipped?
Orders are processed once payment clears and typically ship within a few business days. A tracking number is provided once your order ships. We ship only to verified researchers and institutions and may require a valid institutional or business address. See our Shipping Policy.
How long does shipping take?
Orders typically ship within a few business days (excluding weekends and holidays) after payment clears. Delivery time after dispatch depends on the carrier and destination — you will receive tracking once it ships.
What if I’m not satisfied?
Because storage and handling cannot be verified once a product leaves our facility, all sales are final. If your order arrives damaged or incorrect, notify us within 48 hours of delivery with photographic documentation and your order and lot numbers, and we will resolve approved claims by replacement. See our Returns & Refund Policy.
Didn't find your answer? Contact the team — we typically reply within one business day.